hb998's Privacy Policy

1 Introduction & Scope

hb998 ("we", "our" or "platform") is committed to providing a safe and reliable online gaming experience for Bangladeshi players. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information of users of the hb998.lat website and related services ("Services").

By using hb998's services, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

2 What Information We Collect

hb998 collects various types of information in order to provide its services. This information is gathered in the following two main ways:

2.1 Information You Provide

When you register with hb998, create an account, or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment details (bKash, Nagad, Rocket, or Upay number)
• Documents submitted for identity verification
• Records of communication with customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifiers
• Browser type, version, and operating system
• Session duration and page visit information
• Login and logout times and location (up to city and country level)
• Gaming activity logs and transaction history
• Data collected through cookies and similar technologies

3 Purpose of Data Use

hb998 uses the collected information for the following legitimate purposes:

3.1 Service Operation & Improvement

• Ensuring account creation and management
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Correctly issuing bonuses, cashback, and VIP rewards
• Identifying and resolving technical issues on the platform
• Personalising the gaming experience

3.2 Security & Compliance

• Preventing fraud, money laundering, and unauthorised transactions
• Age verification — ensuring access only for those aged 21 or above
• Implementing responsible gaming policies and managing self-exclusion requests
• Account protection and prevention of unauthorised access

3.3 Communication & Support

• Responding to customer service enquiries (via live chat and email)
• Sending important account notifications
• Providing security alerts and notices of policy changes

4 Data Storage & Security

hb998 treats the security of your personal information as its highest priority. We apply industry-standard technical and administrative safeguards.

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — applied to all data transmissions
• Passwords stored using one-way hashing algorithms
• Payment information processed using tokenisation
• Automated monitoring systems to detect suspicious activity
• Regular security audits and vulnerability testing

4.2 Retention Period

We retain your information only for as long as necessary to provide the services or to meet legal obligations. Even after an account is closed, certain information may be retained for a legally defined period.

5 Sharing Information with Third Parties

hb998 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in the following limited circumstances, some information may be shared with trusted partners:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers — who assist in operating our services — may access necessary information. All such partners are bound by the same standard of privacy obligations.

5.2 Legal Requirements

In the event of a court order, a lawful request from a law enforcement agency, or any other legal obligation, we may disclose the required information. In such cases, we will provide only the information legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving hb998's business operations, user information may be transferred. In such cases, we will notify you in advance.

6 Cookies & Tracking Technologies

hb998 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to review and improve site usage

6.2 Managing Cookies

You can disable non-essential cookies through your browser settings. However, this may limit some features of the site. Essential cookies cannot be disabled as they are required for the service to operate.

7 Your Rights

As a user of hb998, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of incomplete or inaccurate information
• Deletion: The right to request deletion of your information in certain circumstances
• Restriction of Processing: The right to request restriction of processing of your information in certain circumstances
• Data Portability: The right to receive your information in a structured, commonly used format
• Objection: The right to object to the processing of your personal information

To exercise these rights, please contact our support team. We will process your request in a timely manner and, if any request cannot be fulfilled due to legal obligations, we will provide the reason.

8 Protection of Minors

hb998 strictly prohibits anyone under the age of 21 from using the platform. Our services are intended only for those aged 21 or above.

At the time of registration, we take steps to verify age. If we become aware that a minor has created or is attempting to create an account, we will immediately suspend or close that account and delete the associated information.

We ask parents and guardians — please use parental control software to ensure your children cannot access online gaming platforms.

9 Policy Changes

hb998 reserves the right to change, amend, or update this Privacy Policy at any time. For any significant changes to the Policy, we will notify you in the following ways:

• Displaying a prominent notice of the change on the website
• Sending a notification to your registered email address
• Updating the date of the change at the top of this page

Continued use of the platform after any changes will be considered as your acceptance of the updated Policy. We recommend that you review this Policy regularly.

10 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We are committed to processing your request as quickly as possible. When contacting us about a privacy matter, including your account username and detailed description will help us assist you faster.

hb998 is a safe and reliable online gaming platform. We believe that protecting your privacy is not merely a legal obligation — it is our fundamental responsibility to our users. With SSL encryption and fair play guaranteed, we are always ready to deliver the best gaming experience for you.